Billing and plans

Each organisation has its own subscription, which sets what its members can do. Owners and Admins manage it from Billing, in the organisation menu (your organisation's name at the top).

Plans

There are four plans: Freelancer, Consortia, Business and Enterprise. They differ in:

how many members and projects the organisation can have
how much attachment storage it has
which tabs are included (Freelancer includes the core tabs, the others include them all)
whether offline copies are included (they aren't on Freelancer)
whether you can choose who sees each project (Business and Enterprise). On the other plans, every member of the organisation can view every project.

See the pricing page for each plan's current limits and price. Enterprise is arranged with us directly and invoiced, rather than paid by card.

When something isn't included in your plan, it shows a lock. Selecting it explains which plan includes it and how to upgrade.

An organisation needs a plan before its members can make changes. Until then it's read-only, and Owners and Admins can choose a plan in Billing.

Free trials

You can start a 14-day free trial of the Business plan from the pricing page. You enter your card details when you start, and the subscription begins at the end of the trial unless you cancel first.

We sometimes email links that give your organisation a longer free trial of a plan, with no card needed:

Open the link and sign in, or sign up if you're new. The trial starts for your organisation straight away. You need to be an Owner or Admin of the organisation.
A trial link won't apply if your organisation already has, or has had, a subscription, already has a plan arranged with us, or has used a trial link before. If the offer has expired, you can still start a standard trial from the pricing page.
When the trial ends, we email your organisation's admins and the organisation becomes read-only. Your projects are kept, and everyone can still view them. To keep editing, go to Billing and choose a plan.

Managing your subscription

The Billing page shows your current plan and its status, such as a trial, a payment problem, or a cancellation that's coming up.

Choose a plan or Change plan: subscribe, or switch to another plan with Switch to …. For each smaller plan, Billing lists what you'd lose, such as exports, some tabs or per-project permissions. If your organisation has more projects or members than a smaller plan allows, you'll need to remove some before you can switch.
Update payment method: change the card your subscription is paid with.
Cancel subscription: stop the subscription. Access continues until the end of the billing period you've paid for. After that, we email your organisation's admins and the organisation becomes read-only: your projects are kept and everyone can still view them. To keep editing, subscribe again from Billing.
Invoices: every payment, with Download for a copy of the invoice.

If a payment fails, Billing shows Payment past due. Update your payment method to put it right. Your plan's features stay on while the payment is retried, but you can't change plan until it's paid. If the payment still can't be taken after the retries, the subscription ends: we email your organisation's admins and the organisation becomes read-only until you choose a plan again.

Billing email

Each organisation has its own billing email. Receipts and billing notices for that organisation go there.

When you subscribe an organisation, its billing email is your own email as an Owner or Admin. You don't need to do anything.

If you run more than one organisation

A billing email can only belong to one organisation. If your email already bills another organisation, checkout asks you to choose a different billing email first:

Another admin's email: pick any Owner or Admin of this organisation. It's used straight away and checkout continues.
A different email (for example [email protected]): we email a confirmation link to it. Open the link within 60 minutes, while signed in as an admin of the organisation, and checkout continues. You can resend the link from the same page.